{"id":2135,"date":"2024-01-24T06:03:22","date_gmt":"2024-01-24T06:03:22","guid":{"rendered":"https:\/\/artrwanda.amkatek.com\/?page_id=2135"},"modified":"2024-01-24T06:03:26","modified_gmt":"2024-01-24T06:03:26","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/artrwanda.amkatek.com\/?page_id=2135","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At Art.aliki250.rw, we strive to ensure your satisfaction with every purchase. Our refund policy is designed to be fair and transparent. Please read the following carefully to understand the process for refunds:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Eligibility for Refund:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds are considered under the following circumstances:<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">a. <strong>Received Damaged or Defective Item:<\/strong> If you receive an item that is damaged or defective, we will issue a refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">b. <strong>Incorrect Item Received:<\/strong> If you receive an item different from what you ordered, a refund will be processed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">c. <strong>Cancellation Before Shipment:<\/strong> Orders canceled before shipment are eligible for a full refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Notification Period:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a refund, you must notify us of any issues within 7 days of receiving the item. Contact our Customer Support team via WhatsApp +250785968324 or email at <a href=\"mailto:sales@aliki250.rw\">sales@aliki250.rw<\/a> to initiate the refund process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Refund Process:<\/strong> a. <strong>Damaged or Defective Items:<\/strong> &#8211; Take clear photos of the damaged or defective item, including packaging. &#8211; Contact our Customer Support team with your order number, a description of the issue, and attached photos. &#8211; Our team will review your request and, if eligible, provide instructions for return or disposal of the item. &#8211; Upon receiving and verifying the returned item, we will process a refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">b. <strong>Incorrect Item Received:<\/strong> &#8211; Contact our Customer Support team with your order number and details of the incorrect item received. &#8211; Our team will guide you on the return process. &#8211; Once the incorrect item is returned and verified, we will process a refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">c. <strong>Cancellation Before Shipment:<\/strong> &#8211; Contact our Customer Support team as soon as possible to cancel your order. &#8211; If the order has not been shipped, we will process a full refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Refund Timeline:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds are typically processed within [X business days] after the returned item is received and verified. The actual timeline may vary depending on your payment method.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Non-Refundable Items:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Certain items, such as personalized or custom-made products, may not be eligible for a refund. Please check the product description for specific details.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Contact Information:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For any refund-related inquiries or to initiate a refund request, contact our Customer Support team via WhatsApp or email at [customer support contact].<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong> This refund policy is subject to change, and any updates will be reflected on our website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for choosing Art.aliki250.rw. We appreciate your understanding and cooperation in adhering to our refund policy.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Art.aliki250.rw, we strive to ensure your satisfaction with every purchase. Our refund policy is designed to be fair and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2135","page","type-page","status-publish","hentry","left-slider"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/artrwanda.amkatek.com\/index.php?rest_route=\/wp\/v2\/pages\/2135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/artrwanda.amkatek.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/artrwanda.amkatek.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/artrwanda.amkatek.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/artrwanda.amkatek.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2135"}],"version-history":[{"count":1,"href":"https:\/\/artrwanda.amkatek.com\/index.php?rest_route=\/wp\/v2\/pages\/2135\/revisions"}],"predecessor-version":[{"id":2136,"href":"https:\/\/artrwanda.amkatek.com\/index.php?rest_route=\/wp\/v2\/pages\/2135\/revisions\/2136"}],"wp:attachment":[{"href":"https:\/\/artrwanda.amkatek.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}