Refund Policy

At Art.aliki250.rw, we strive to ensure your satisfaction with every purchase. Our refund policy is designed to be fair and transparent. Please read the following carefully to understand the process for refunds:

1. Eligibility for Refund:

• Refunds are considered under the following circumstances:

a. Received Damaged or Defective Item: If you receive an item that is damaged or defective, we will issue a refund.

b. Incorrect Item Received: If you receive an item different from what you ordered, a refund will be processed.

c. Cancellation Before Shipment: Orders canceled before shipment are eligible for a full refund.

2. Notification Period:

To be eligible for a refund, you must notify us of any issues within 7 days of receiving the item. Contact our Customer Support team via WhatsApp +250785968324 or email at sales@aliki250.rw to initiate the refund process.

3. Refund Process: a. Damaged or Defective Items: – Take clear photos of the damaged or defective item, including packaging. – Contact our Customer Support team with your order number, a description of the issue, and attached photos. – Our team will review your request and, if eligible, provide instructions for return or disposal of the item. – Upon receiving and verifying the returned item, we will process a refund.

b. Incorrect Item Received: – Contact our Customer Support team with your order number and details of the incorrect item received. – Our team will guide you on the return process. – Once the incorrect item is returned and verified, we will process a refund.

c. Cancellation Before Shipment: – Contact our Customer Support team as soon as possible to cancel your order. – If the order has not been shipped, we will process a full refund.

4. Refund Timeline:

• Refunds are typically processed within [X business days] after the returned item is received and verified. The actual timeline may vary depending on your payment method.

5. Non-Refundable Items:

• Certain items, such as personalized or custom-made products, may not be eligible for a refund. Please check the product description for specific details.

6. Contact Information:

• For any refund-related inquiries or to initiate a refund request, contact our Customer Support team via WhatsApp or email at [customer support contact].

Note: This refund policy is subject to change, and any updates will be reflected on our website.

Thank you for choosing Art.aliki250.rw. We appreciate your understanding and cooperation in adhering to our refund policy.